Learn More About Getting Your Medical Records
How can I request medical records?
For the quickest response time, submit your medical record request through our online medical correspondence system from Arctrieval.
Or download a medical record request form and send it to us via fax or US mail.
Where are you located and how can I contact you?
You may visit the Centralized Release of Information Department to deliver your written request in person at 25485 Medical Center Drive, Suite 106, Murrieta, CA 92562.
What are your hours of operation?
Hours are 8:30 a.m. to 5:00 p.m. Pacific Standard Time, Monday through Friday. The office is closed on weekends and national holidays.
Who can request medical records?
Only the patient, duly authorized representative or other healthcare provider currently treating the patient may request medical records. Another person or entity may only receive copies of a medical record with a proper consent form authorizing the release of information.
May my spouse request and receive copies of my medical records?
No. Another person may not receive copies of your medical record without a consent form authorizing us to release the information to him or her. If your spouse is a duly authorized representative then he or she may request and receive records
May I request and receive copies of my children’s medical records?
Parents, guardians or other person acting in loco parentis have the authority to request records for unemancipated minors. In rare cases, we may deny access to a minor’s records if the access would have a detrimental effect on the professional relationship with the minor patient or jeopardize the minor’s physical safety or psychological well-being.
How long does it take to get records?
All requests are process in the order they are received. Because of the large number of requests we receive each day, it may take up to 5 business days from receipt of the request to fulfill your request.
How much does it cost to get records?
The cost is regulated by California Health and Safety Code 123100 and calculated as twenty-five cents ($0.25) per page, reasonable clerical costs of $24.00 per hour billed in quarter hour increments, actual shipping charges if the records are mailed and any applicable California State Sales Tax.
Why is there a fee to get medical records?
The fee is to defray the costs to copy or reproduce medical records. It takes time, equipment and people to create a copy or reproduction of documents. With the recent changes in the healthcare laws and regulations, Rancho Springs Medical Center and Inland Valley Medical Center are no longer able to absorb these costs.
What if I need the records faster?
If you have a unique situation and need the records sooner, please contact us and we will do our best to accommodate you.
Will you fax the records?
Not at this time. We cannot fax medical records due to confidentiality issues and the need to maintain patient privacy.
Will you mail the records or will I have to pick them up?
We will either mail the information to the address specified on your request form, or you may pick up your copy from our office.
Can you explain the charges on my hospital bill?
Unfortunately we are not able to explain charges on your bill. Please contact our Billing Customer Service Department at 951-696-6000.
How do I request a birth certificate?
Rancho Springs and Inland Valley Medical Centers do not keep birth certificates for those patients born at either facility. You may request a copy from the County of Riverside, Assessor-County Clerk-Recorder.
May I request records over the telephone?
No. Due to patient confidential and information security issues we are not able to accept telephone requests. We need a written and signed authorization to release protected healthcare information.
What is Arctrieval?
Arctrieval is the medical records correspondence system used by Rancho Springs Medical Center and Inland Valley Medical Center to manage and process requests for medical records. The Arctrieval system increases the accuracy and speed in which we are able to process requests for medical records. If you have a question about Arctrieval you may contact Arctrieval via email at firstname.lastname@example.org and they will be happy to assist you. Start using Arctrieval >