Visiting Patients at Rancho Springs
General visiting hours at Rancho Springs Medical Center are from 11 a.m. - 8 p.m. However, hours may vary by department.
Visitor Check-in: All visitors must check in through designated security entrances and obtain a visitor's pass in order to enter the hospital. There are no exceptions. The safety and security of our patients, physicians and team members are of the highest importance.
11 a.m. – 8 p.m. (children under 12 years old are not permitted except sibling of newborns).
Labor and Delivery
24 hours a day (at patient's discretion).
8:30 a.m. – 8 p.m.
Neonatal Intensive Care Unit
Parents and guardians are welcome to visit any time unless there is a danger of spreading illness, such as during a severe flu season. Brothers, sisters and other family and friends may visit between 8 a.m. – 8 p.m. However, at the parent’s discretion, we offer around-the-clock visiting privileges. Visiting children are the responsibility of the parent. Children under the age of 13 — including brothers and sisters of the patient — must be accompanied by an adult in all areas. Those not allowed to visit include:
- Anyone who has symptoms of a contagious illness, such as the flu, a cough, cold, vomiting, diarrhea or rash.
- Anyone who has not had the chicken pox, measles or other infectious diseases and has had a known exposure in the past three weeks. If you received the chicken pox vaccine in the last three weeks, talk to your child's nurse before visiting.
During the winter months, when flu and respiratory illnesses are at their highest, we limit visiting in our Neonatal Intensive Care Unit (NICU). To protect our patients, parents are the only ones we allow to visit during these times.
Critical Care Units
Only immediate family members are allowed and no more than two visitors are allowed at one time.
Services and Conveniences
The Gift Shop features a selection of cards, candy and gifts, as well as magazines and personal items. As a reminder, please check with the nurse before giving a patient any food or candy. Flowers are not permitted in the NICU or ICU. Gift shop hours are: Monday through Friday, 9:00 a.m. – 4:00 p.m.
Rancho Springs Medical Center offers free public WIFI for patients and guests. Look for "SWHS Public."
Cafeteria & Vending
The cafeteria is open Monday - Friday:
- Breakfast: 7 – 9 a.m.
- Lunch: 11 a.m. – 2 p.m.
Vending machines are located in the East/West Wing Patient Room Lobby and next to the Emergency Department waiting area.